faqs

Your Production Company will need to set up an account, supply a valid insurance certificate and agree to our Rental Terms & Conditions. Our Account Application, Rental and Insurance Requirements, and our Rental Terms & Conditions may all be found on our forms page.

Think your Production Company might already have an account? Feel free to ask us at: accounting@neststudiorentals.net.

We provide SET DRESSING to the entertainment industry TRADE ONLY. We are not open to the general public and are unable to rent set dressing/props for parties/special events.

The best way to see all that we have to offer is to visit our showroom in person. This enables us to serve you better! Drop in or make an appointment by calling us at 818.942.0339 or emailing: sales@neststudiorentals.net. To view our location and hours (including holiday hours), please visit our Contact Us page.

Is there something specific you are looking for? Feel free to call or email our sales department at: sales@neststudiorentals.net. We will do our best to email photos of what’s available for your timeframe as quickly as possible. Please keep in mind, however, that art department professionals on the physical premises always take precedence, so our response to your request may not be immediate.

Sometimes things happen. When an “emergency” arises, we will try to help remedy your situation whenever we are able to do so. Because our phone lines are unattended after hours, please email us at: 911@neststudiorentals.net

Please note that, despite our desire to do so, employee availability may prevent us from providing assistance within the time frame needed, or may necessitate an additional fee, depending upon the circumstances. We ask that you use this email for “emergency” situations only – those in which you physically require a prop before we are next open for business at 8:00 am Monday through Friday. Thank you for your understanding.

Our props are rented and invoiced on a weekly basis only – 7 days is our minimum rental period, though you may return earlier. The rental period begins on the day of pick-up and continues for 7 days. At the end of the seventh day, one extra “grace” day is allowed to return your props.

For example, if you pick up an order on Tuesday, the props are due back the following Monday. The next day, Tuesday, is your “grace” day. So long as your props are returned by 5 pm that Tuesday, you will not be charged for an additional week, which is generally billed at 50% of the first week’s rental. For more information on billing, please view our Rental Terms & Conditions on our Forms page, give us a call or email at: accounting@neststudiorentals.net

Nest offers a 3% discount for payment by cash or check which is automatically reflected in the initial order estimate you receive.

For more information about acceptable payment types and policies, please contact us at: accounting@neststudiorentals.net.

Nest also offers discounted rates for long term production rentals and for Public Service Announcements for those organizations that are designated by the IRS as 501(c)(3) organizations. To view the production rental discounts please view our Rental Terms & Conditions on our Forms page.

All returned orders are checked-in in the order in which they are received. Every effort is made to do so as quickly as possible and, in any event, within 2 business days of return. Once check-in is complete, we will attempt to contact a representative of your Production to let them know if any items were returned damaged or are missing, if we received items that are not ours, or if there are any outstanding payment issues. It is the responsibility of your Production, however, to contact our Accounting department to confirm the closing of your show, and to resolve any outstanding loss, damage or billing issues.

The easiest way to request and quickest way to receive your final invoice is to contact us via email at: accounting@neststudiorentals.net.

We understand that things happen and are committed to working with out productions to minimize L&D costs whenever possible. If loss of or damage to an item occurs in transit or on set, please contact us with the item’s barcode number immediately. We will assist you to find a substitute, if needed. Doing so also allows us to begin sourcing repair parts or replacements right away which may result in lower L&D costs and faster check-in. Additionally, please return all parts of damaged props to us, even if the item appears to be completely destroyed.

We are authorized to grant permission, at our discretion, to allow the filming of our artwork and a limited number of our other items when used as set dressing. However, this grant is not automatic and must be secured in a separate document signed by our authorized representative.

For Commercial Productions, a standardized, signed document will automatically be provided with your Order.

For Feature Film and Television Productions, please submit your appropriately worded document for review and signature prior to your pick up date to: clearance@neststudiorentals.net.

While we will always try to assist you with questions concerning items for which we are unable to grant permission, please note that the responsibility to determine if copyright clearance on any item(s) is necessary or possible, and to secure that copyright clearance from the copyright holder or an authorized representative before/after your shoot, lies entirely with your production.

Feel free to call us at 818.942.0339. We are happy to help you!